Rachel Falgout
If I could give zero stars, I would. My experience at The Crescent at River Ranch was defined by unprofessionalism and negligence—primarily from the apartment manager, Dawn. When I moved in, my unit was not ready despite already having my keys. At 11:00 PM on a Saturday night, I walked in to find an unannounced maintenance worker standing in my kitchen. No one ever notified me. When I mentioned this to Dawn, she said, “Per state law we do not have to notify you of anyone entering your apartment.” That statement is completely false. Louisiana law requires landlords to respect a tenant’s right to privacy and provide reasonable notice before entering, except in true emergencies. An unannounced late-night entry by maintenance is not an emergency—it was a violation of my rights. The apartment itself was a mess: trash in drawers, photos left from the prior tenant, an unclean refrigerator, and damaged floors. Only after I documented everything by email did Dawn reluctantly confirm I wouldn’t be charged. The real nightmare started this year with water damage. The carpet was soaked and stained, the walls were peeling, and I told Dawn directly not to just paint over it but to actually fix the problem. Two weeks later she emailed me saying it had been “taken care of.” In reality, she only painted over it. Weeks later, the damage came back worse: the ceiling buckled and caved around the fan, debris fell from above, and pieces of the ceiling landed all over my bed and carpet. When I pressed her again, I asked if they were going to purchase a mold test. Her response: “You can buy one if you want.” In South Louisiana, with humidity as high as it is, mold can grow fast in saturated carpet and inside walls—and the damage was already spreading at the same pace. For management to dismiss this and push the burden onto a tenant is reckless. If a test had come back positive, it would have shown they were knowingly negligent. I then tried to escalate. I called her supervisor, Laura, multiple times and left voicemails explaining exactly why I was calling. She never once returned my calls. On my fourth attempt, I finally reached the head of HR, Jessica, and spent nearly an hour on the phone with her, detailing everything that had happened. The main purpose of my call was to file a formal complaint against Dawn and her handling of the situation. Jessica told me this was the first she had heard of it, assured me she would get to the bottom of it, and promised to personally call me back. She never did. If you’re considering moving here, think twice. Protect yourself by putting everything in writing, because accountability and professionalism are absent—from the on-site manager to upper management.