Chipotle Mexican Grill

I have placed a mobile order for pickup, scheduled for 20 minutes after the order was placed. Upon arrival, approximately 30 minutes after placing the order, my food has not been prepared. The order included a burrito bowl and a quesadilla. When I approached the front counter to inquire about my order, the staff member attended to other customers behind me before addressing my issue. I was informed that a “quesadilla could not be made without cheese” which is evidently understandable. I was then asked to consult with my "customer" to determine an alternative, to which I clarified that I was, in fact, the customer, I am not a doordasher. After an additional five-minute wait, the staff member inquired if I had received a message back from my customer. I reiterated that I was the customer and requested a burrito as a substitute for the quesadilla. While I did not object to paying the price difference, the circumstances warranted a more customer-centric approach, given that the issue originated from the restaurant. Throughout the interaction, the staff member displayed an unaccommodating demeanor. Despite my own experience in customer service, and acknowledging that individuals may have occasional off-days, I maintained a polite and concise response, primarily focused on receiving my order. Unfortunately, upon receiving my order, the rice in the burrito bowl was undercooked and had a hard texture. While I have previously enjoyed the food at this location, this recent experience has caused me to reconsider future visits.

Atmosphere zero , they don’t have chips , every table and floor very bad Hair in my plate

First time visiting this store I can say I won't be back. Let me start with the young man who took my order was very sweet and has the best customer service in that store. I've been in the food service industry for 20 years and I'm very familiar with the food safety guidelines. The veggie side was broke down at 930ish. Everything placed behind on another counter not meant to keep things at the correct holding temp. The young lady cleaning sprayed her cleaner right into the line while another customers food was sitting right there. The employee working with the customers did pull some products from another line by the register but for the most part if someone needed veggies or something else it came from the food sitting out. My time to order - great employee again very kind. I ordered my daughters food thankfully everything else after meat came from that side line but when it was time for the queso there was none in the cambro so he explained he needed to get some more. Unable to locate any on the side line he opened a new bag and dropped the new product into the old dried up queso pan already on the line. I decline the queso and paid for my food. Kudos to the young man helping all the customers that was in line. Such great customer service.